How to reach us
If you want more information, or have any questions, complete this contact form.
You can book a free consult with one of our Associates on the Team page.
Toronto, Ontario, Canada
Monday to Friday
9 am – 5 pm
We respond to all contacts within 48 hours. If you are in crisis, please click on the purple ⨁ on the right for resources
If you are having thoughts or images of seriously hurting yourself, I would encourage you to find someone to speak with immediately from the distress lines listed and/or go to an emergency department. :
Toronto Distress Line: 416-408-4357
Gerstein Crisis Centre: 416-929-5200, TTY 416-929-9647
Trans LifeLine: 877-330-6366
LGBTQ+ Youthline: 1-800- 268-9688
Good2Talk Post-Secondary Line: 1-866-925-5454
Toronto Rape Crisis Centre / Multicultural Women Against Rape: 416-597-8808
Assaulted Women’s Helpline: Toll-Free 1-866-863-0511, TTY 1-866-863-7868
Services for Male Survivors of Sexual Abuse:1-866-887-0015
Connex Addiction / Mental Health / Gambling:1-866-531-2600
Talk 4 Healing for Indigenous women: 1-855-554-HEAL
Anishnawbe Health 24/7 Mental Health Crisis Management Service:1-855-242-3310
Black Youth Helpline: 416-285-9944
Youthdale Crisis Support Team: 416-363-9990
How do I book my first appointment?
Some of our therapists offer a free first consult (15 - 30 min) to check whether they are a good match for your needs and provide an opportunity to ask any questions you may have. To book an appointment, start by visiting the Team page, select a therapist and view their profile page. You will be able to read more about them, their fees and also be able to book an appointment.
If you are not sure which therapist you would like to see or have a general question you can contact us here.
Do you offer therapy in languages other than English?
Some of our therapists speak French, Spanish, Urdi and Hindi. Visit the Team page, select a therapist and view their profile page to see if they offer additional languages.
How often will we meet?
It depends on your situation. When you first begin seeing us, we recommend meeting weekly or biweekly. As you make improvements through counselling, you may switch to seeing us monthly.
Are evening or weekend sessions available?
Yes, some of our practitioners provide evening or weekend appointments. Check with your therapist to confirm.
Do sessions take place in person or online?
What is your cancellation policy?
Appointments that are not cancelled 48 hours in advance will be billed the full fee.
What type of payment do you accept?
We accept payment by eTransfer and credit card. As this practice only offers virtual sessions, cash and cheque are not feasible.
Will my insurance cover our sessions?
Most Canadian insurers will cover the cost of services of therapists who are registered with a college (e.g. registered psychotherapists, registered social workers, registered occupational therapists).
I don’t have insurance. Do you offer sliding scale?
Sliding scale spots are sometimes available. Ask your particular therapist about rates and availability. If you do not have a therapist yet Contact us for rates and availability.
Which age groups do you work with?
At present, we work with clients 12 years of age and older.
Some of the services we offer are specialized to certain age groups: for example, The ND Room Group is for youth in Grades 7 to 12 and there is an A.C.C.E.P.T. Group for Neurodivergent Adults > 30.
How long are typical sessions?
The length of sessions varies by type. Individual counselling sessions are scheduled for 50 minutes. Family & couple counselling sessions are scheduled for 75 to 90 minutes. Our A.C.C.E.P.T. Groups range from 90 to 120 minutes.
How long will it take for therapy to work?
Therapy can begin to have an effect from the very first session. Improvement can continue over a few sessions, a few months, or a few years. You decide how deep you want to go and how extensive the changes are that you want to make. You choose the pace. Significant change may take from 3-6 months up to 1-2 years.
Will you tell my parents / spouse / child what we talk about?
The law considers everything we discuss in counselling to be your private health information. We are required by law to keep your private health information confidential. What this means is that, under ordinary circumstances, it would be not only wrong but illegal for us to share anything you have talked about in sessions with your family, or anyone else, without your knowledge and written permission.
However, there are limits to confidentiality (as defined by the law). There are certain circumstances under which we could be required by law to share something you have said in session. These include:
- If you threaten serious bodily harm to yourself or to others;
- If you report physical or sexual child abuse (even if the victim is now an adult) AND there is reason to believe the abuser is still in a position to abuse children;
- If you report serious misconduct by any registered health professional;
- If your client file is subpoenaed by a court.
How do I access our virtual session?
You will receive a link to our meeting via Jane, a practice management system designed by and for Canadian healthcare practitioners.
How secure is my personal information?
Jane (the platform we use for our practice) operates in strict accordance with PIPEDA and PHIPA legislation. You can find more information about Jane's privacy protection in the Jane Guide (the link opens in a new window). When you complete your intake form and in the course of therapy, any information collected is only used by your therapist, or their supervisor, for the purpose of providing care.
I live outside of Ontario. Can you still work with me?
A psychotherapist is only licensed to practice in the province in which they are registered. For example, a Registered Social Worker (RSW), governed by the Ontario College of Social Service Workers and Service Workers (OCSSWSW), is licensed to practice in Ontario. A Registered Psychotherapist (RP), governed by the College of Registered Psychotherapists of Ontario (CRPO), is similarly only licensed to practice in Ontario. In some cases, an RSW or RP may get permission from the college in other provinces to practice psychotherapy virtually in those provinces.
I live outside of Canada. Can you still work with me?
Please get in touch with us to discuss out-of-country services.